2. What is my student ID and password?
Your student ID is in numerical form. The ID that is given to you once you are registered with MMU.(If you are not sure, you can refer to your smartcard).
Your password is the same password that you use for your course registration purpose. This password is provided by ICEMS.

3. I have forgotten my password. How do I retrieve it?
From the homepage, click on the button Forgot Password. Key in you ID on the provided box. The password will be sent to your MMU Webmail. Contact us if you are still unable to login.

4. Is the password case sensitive?
No, the password is not case sensititive.

5. I have changed my password today. I am very sure that my ID and password is correct. However, I am still unable to login to MMLS.
If you have changed the password in ICEMS today, you can only login to MMLS on the next day. MMLS database is only updated every night.

6. I am unable to view some of the MMLS content.
Most of the MMLS contents (under Learning Objects) are developed using Macromedia Flash. Therefore, you will need to install the Flash player plugin in your computer. The link to the plugin is given in the MMLS mainpage (http://mmlscyber.mmu.edu.my or http://mmlsmelaka.mmu.edu.my).

7. I am unable to use the chat feature.
You will need to install the Java plugin in order to use the chat feature. The link to the plugin is given in the MMLS mainpage (http://mmlscyber.mmu.edu.my or http://mmlsmelaka.mmu.edu.my).

8. Where is MMLS database taken from?
MMLS database is taken from the ICEMS database. Therefore, the changes in course in ICEMS will also affect MMLS (e.g, course registration, add/drop course, change password). The changes will only be effective on the following day.

9. What is the view that the lecturers can see?
The lecturers will see the same view as the students. Upon finish uploading, click "home" and then click on the subject name. That is the view that your students will see.

10. Can a lecturer view the announcements posted by another lecturer for the same subject?
Yes, you can view announcements posted by another lecturer for the same subject. There are two places where you can view announcements:-
i) From the homepage (after you have logged in). You can scroll the announcements.
ii) From the Course Profile page.

11. Can I view other than my registered courses?
You can search for other courses offered in Cyberjaya and Melaka by using the Search function (upon logging in).

12. What is the maximum file size that lecturers can upload?
Lecturers are allowed to upload files that are less than 2Mb.

13. How do I contact MMLS team if I face any problem?
You may use the Helpdesk feature. Helpdesk is only accessible after logging in. If you are not even able to login, please refer to the "Contact Us" link on http://mmlscyber.mmu.edu.my (for Cyberjaya campus) or http://mmlsmelaka.mmu.edu.my (for Melaka campus). Please contact the system support personnel if you face problems related to the system.

14. What is the procedure to place banner in MMLS?
Club/Society of MMU
Please get prior approval from STAD officer. Only approved banners will be advertised in MMLS. The approval must be in black and white (either official letter or official e-mail from STAD officer). This service is free of charge only for clubs and societies.

Start-up Company and Lecturers (only lecturers who wish to advertise events that generate income for personal interest, e.g; short courses/training)
Contact Mrs Azmawati Mohd Lazim at azmawati@mmu.edu.my . The charges are as follows:-

Other companies
Contact Mrs Azmawati Mohd Lazim at azmawati@mmu.edu.my .The charges are as follows:-

15. What is the specification of the banner?
Please provide jpeg, gif or flash file with the dimension 238 X 80 pixels and file size less than 15KB. E-mail the banner to Mrs Azmawati Mohd Lazim at azmawati@mmu.edu.my .

16. What is the payment procedure?
We will issue an official invoice from Multimedia University. Payment can be in cash or crossed cheque payable to Multimedia University.